When should I pick up the car?
Try to pick it up as close as possible to the time you booked.
If you arrive more than half an hour early, your car may not be ready.
If you arrive more than half an hour late, the car hire company may class you as a ‘no show’, which means your booking will be cancelled and you will receive no refund.
While you’re making your booking, you can choose when you’d like to pick the car up and drop it off. We’ll show you all the cars that are available for the times you’re after.
Once you’ve booked, your voucher will confirm the time the rental car is due to be picked up and returned. Before your trip starts, you can change the times under ‘Manage booking’ -> ‘Change your Booking’ at the top of the screen.
Can I collect the car early?
You can usually pick up your car up to half an hour early. However, it might not be ready.
If your plans change in advance, you can bring your pick-up time forward by amending your booking. Any changes you make to your booking will probably change the price.
When should I drop the car off?
You can choose when you’d like to drop your car off when you book. We’ll show you the cars that are available for the times you’re after.
Once you’ve booked, your voucher will confirm the time the car is due back. Before your booking starts, you can change the time under ‘Manage booking’ -> ‘Change Your Booking’.
If you’ve already picked up the car, please talk directly to the car hire company if you want to change the time you return it. You’ll find their details on the rental agreement you signed when you picked up the car.
Can I drop the car off later than my drop off time?
If you haven’t started your trip yet, you can change your drop-off time by amending your booking. Any changes you make to your booking will probably change the price.
Once you’ve picked your car up, please contact the car hire company directly if you want to change your drop-off time.
If you drop the car off later than arranged, the car hire company will charge you a late fee.
What should I do when I get to my car?
1.Check the car
Walk around the car, checking for damage. If you find any, ask the car hire company agent to mark it on your rental agreement. Take pictures so you can be confident about what the car was like to start with.
2.Check what fuel it takes
Open the cap to see if it’s petrol. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.
3.Look at the fuel gauge
Rental car fuel is usually provided on a ‘full to full’ basis, which means you start with a full tank and you return the car with a full tank. Turn the key to check the tank is full (and the headlights work).
4.Sort your route
If your car has GPS, it’s worth setting it to your language before you head off.
5.Take a moment
Once everyone’s put on the safety equipments , take a minute to adjust the mirrors and check where the indicators are.
6.Look out for a petrol station
When you’re heading off, look out for a petrol station. It’ll save any last-minute stress about filling the car up before you take it back.
How do I return the car?
Your voucher will show the car hire company’s address and tell you how to drop your car off at the end of the trip. If you’d like more details, we recommend asking the counter staff when you pick your car up.
Your car will probably be checked over when you return it, or there may be a box to drop the keys in if there is no one available.
We recommend keeping any paperwork you are given.
How do I find the rental counter?
Your voucher will show the car hire company’s address, phone number and email address in order for you to find the counter or the car hire location.
How can I avoid additional charges when I drop off the car?
By returning the car on time, with the right amount of fuel and without any new damage or excessive dirt.
When you drop the car off, the car hire company could charge you for:
- a whole additional day if you return the car late
- refuelling, plus a charge for doing it
- having to clean the car if it’s extremely dirty
- new damage
Why do I need to sign a rental agreement at the counter?
Because the contract you sign sets out what you’re agreeing to when you rent the car from the car hire company.
Carspool.com acts as a broker or agent. We connect customers with car hire companies, and take bookings. The rental agreement you sign will vary by car hire company and the country you’re renting in.
As with any other contract you sign, it’s always worth making sure you’re aware of and comfortable with what you’re agreeing to.
What do I need to take to collect the car?
The driver needs two things (all held in their own name):
- An ID Card or Passport (Foreigner)
- Carspool.com Rental Voucher, or eVoucher on our app