Reservations: First and foremost, we use your personal information to complete and administer your rental car booking and forward required details to the rental car provider.
Customer service: Sharing your details with our customer service staff allows us to respond when you need us – including helping you find appropriate rentals and responding to queries related to your reservation.
Customer reviews: We may use your contact information to invite you to answer a short questionnaire regarding your rental car. The survey results will be used to help us better understand and improve the service our rental car partners provide to all our customers.
Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
– You may choose to subscribe to our Special Offers service in order to receive e-mails notifying you of any promotions or new services we are offering. You can opt out of this service by clicking on the unsubscribe link in any e-mails we send to you.
– Based on the information you share with us, individualized offers may be shown to you on the Carspool.com website, in mobile apps or on third-party websites, including social media sites.
– When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
Other communications: There may be other times when we get in touch by email, by phone or by texting you depending on the contact information you share with us. There could be a number of reasons for this:
– We may need to respond to and handle requests you have made.
– If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the rental car again or fill in all the reservation details from scratch.
– When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Carspool.com.
– We may also send you other material related to your reservation, such as how to contact Carspool.com and rental car supplier if you need assistance, or a summary of previous reservations you made through Carspool.com.
Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.